“Dreams company” offers on its website www.presentwow.com personalised gift certificates that the Client can use from affiliated suppliers in exchange for various experiences, adventures or other services. These General Terms and Conditions apply to all agreements between Customers and PresentWow. Please read them carefully so you know what to expect. PresentWow services include the delivery of gift certificates. PresentWow is not a party to the agreement that the Client enters into with the Service Provider.

These terms and conditions were last amended on March 10, 2023.

Article 1: General definitions and provisions

1.1. “Dreams Company”: Dreams company registered in the city of Amsterdam in the Netherlands Chamber of Commerce under number 72107626.

1.2. Website: www.PresentWow.com and all associated subdomains.

1.3. Partner: stands for a service provider of Dreams Company.

1.4. Gift certificates: certificates offered by Dreams company for receiving a service from a Partner.

1.5. Activity: service that a Client can receive from a Partner through a Gift Certificate.

1.6. Agreement: An agreement or contract between Dreams Company and Customer, including General Terms and Conditions.

1.7. Customer: person who enters into an agreement with Dreams company by purchasing a gift certificate.

Article 2: Applicability

2.1. These General Terms and Conditions apply to all offers, agreements and deliveries by Dreams Company, unless otherwise agreed in writing.

2.2. If a Client is interested in the service that goes beyond standard offers, that can only be agreed in written between Dreams Company and a client.

Article 3: Prices

3.1. All prices are inclusive of applicable taxes and charges.

3.2. All prices on the website are current, verified and accurate at the time of sale.

3.3. The prices indicated on the website may change over time if the Supplier changes its prices for services.

3.4. Shipping and administration costs are included in the final total price at checkout.

Article 4: Gift Certificates

4.1. Client can purchase a Gift Certificate for services and/or experiences on the web-site (presentwow.com). Client can select gift certificates for various events offered by different partners. In addition, Client can purchase a gift certificate of a certain value, which does not mention a specific service.

4.2. Service as included in the Gift Certificate can only be obtained from the Partner providing this Service after activating the Gift Certificate via Dreams Company.

4.3. A gift certificate that represents financial value and does not mention a specific service can be activated by choosing from the services listed on the website. In this case, the value shown on the Gift Certificate will be deducted from the normal value of the Gift Certificate for the selected service. The remaining amount (if any) is paid by the Client additionally. After that, the Client will receive a Gift Certificate for the selected Service in accordance with these terms and conditions.

4.4. Dreams Company is not responsible for a Partner (supplier of Service). At the same time, Dreams Company will make every effort to obtain from a Supplier the most complete information about the Service offered by the Partner, so that the Client knows what can be expected.

4.5. Photos and images used on the web-site and included into handout materials are for illustrative purposes only. However, Dreams Company ensures that the images are as close to reality as possible.

4.6. For questions and / or complaints regarding the service offered by the Partner or the use of the Gift Certificate, Client can contact Dreams Company using a special form on our website (link to the complaints and suggestions form) or by e-mail complain@presentwow.com.

4.7. Clients understands that the Service Partner may define certain conditions for the use of Gift Certificate and that they will apply to the further relationship between the Customer and the Partner. These conditions will always be included (to the greatest extent possible) in the description of the service on the website. However, it is possible for the Partner to change their own terms of use after the purchase of the Gift Certificate. Dreams Company  will do everything possible to ensure that the Customer is satisfied with the service provided by notifying and changing the description of the service on the website and in the E-Gift Vouchers issued. The information about the gift certificate and included services on the website is always more up-to-date than the printed version of the certificate.

4.8. After a Gift Certificate activation, Client can determine a day(s) on which he/she can use the Gift Certificate. Dream Company will consider Client interests and make every effort to make the Service possible at the time selected by the Client.

4.9. If Customer activates a Gift Certificate on the presentwow.com website using a special form / by phone or using activations@presentwow.com, this certificate is considered activated. If Customer does not appear on the agreed date for service receival, neither Dreams Company nor the Partner will refund money.

4.10. A gift certificate is valid for 1 year from the date of sale, unless stated otherwise. Gift certificate contains information about the date of sale, validity period and a unique combination of numbers to be used for activation.

4.11. Gift certificate is personal and is not resalable but can be presented.

4.12. Gift certificate cannot be exchanged for cash, however a gift certificate for a particular service can be exchanged for another similar value service. If the cost of the services is not equal, Dreams company may supplement the Service with additional Services (such as Photo-Video shooting, private transfer and others) to compensate for the difference in cost

Article 5: Delivery time & right of withdrawal

5.1. The agreement is concluded only at the moment when Customer makes a payment to the Dreams Company.

5.2. If Customer accepts the offer electronically, Dreams Company will immediately acknowledge receipt of the offer’ acceptance. Until a receipt of this acceptance is confirmed, Customer has the right to terminate the agreement.

5.3. By making a payment for the Gift Certificate, Customer agrees that the gift card is a service related to entertainment or leisure, with a specified limited period of validity. The customer also waives the right to terminate the contract within the statutory consideration period. Consequently, the right of withdrawal referred to in Article 6: 230o of the Dutch Civil Code does not apply. The exception referred to in Article 6: 230p sub e of the Dutch Civil Code applies to the services provided by Dreams Company.

5.4. As soon as Dreams Company receives the payment (unless another payment method has been agreed), Dreams company will send the gift certificate by regular mail as soon as possible, unless a special delivery date has been agreed. If an electronic Gift Certificate is selected, Customer will receive an automated e-mail with information about the Gift Certificate, method of personalization.

5.5. Customer can also send a gift certificate directly to a third party to whom they wish to present a gift certificate. Alternatively, Customer can indicate third party receiver when personalising the paid certificate on the website.

5.6. Gift certificate is delivered only once. If the gift certificate is lost or damaged upon receipt, Dreams Company is under no obligation to deliver it again.

5.7. Dreams Company has the right to involve third parties to fulfill its obligations under the Service arising from the Agreement.

5.8. If the agreed delivery time is not possible, Dreams Company will contact Customer to discuss an alternative delivery date.

5.9. Once a Gift Certificate is delivered to the specified address, any risk associated with the Gift Certificate is transferred to the Customer or third party recipient.

Article 6: Terms of payment

6.1. Client must transfer money to Dreams Company in accordance with the methods specified in the ordering procedure on the https://www.presentwow.com Order must always be paid in advance. Dreams Company determines which methods are available for each order.

6.2. In case of payment by VISA or MasterCard, credit cards will be charged immediately.

6.3 Customer receives Gift Certificate only after the full order completion.

Article 7: Liability of parties

7.1. Overall liability of Dreams Company due to non-compliance in the performance of the agreement is limited to compensation for direct damages up to the maximum amount of the price stipulated for this agreement (excluding VAT). Under no circumstances may the total amount of compensation for direct damage exceed 450 euros.

7.2. Dream Company's liability for consequential damages, lost profits, lost savings, data loss and damage due to business interruption, is excluded, unless mandatory law stipulates this.

7.3. Except as provided in clauses 7.1-7.2, Dreams Company shall not be liable in any way to the Client for compensation, regardless of the basis on which the claim will be based.

7.5. Dreams Company acts as an agent between a Customer and a Supplier. Dreams Company is not responsible for any damage caused by non-performance and / or performance of the service or illegal actions of the Partner.

7.6. Dreams Company is never responsible for any damage resulting from injury and/or death during the performance of the Service by the Partner.

7.7. Responsibility of Dreams Company to Client due to a deficiency in the fulfilment of the agreement arises only if a Client immediately and properly in writing notifies Dreams Company about the complaint, thereby setting a reasonable time frame for correcting the deficiency. Dreams Company is very vigilant about the data statements and will do everything possible to fulfil their obligations to the fullest. A poor Service complaint should contain as detailed description of the problem as possible so that Dreams Company can respond quickly and adequately.

7.8. It is always a condition of any right for compensation to have the Client timely informing Dreams Company about the complaint in writing as soon as possible.

7.9. Customer releases Dreams Company from all third party claims.

7.10. In the event of force majeure circumstances, Dreams Company is not obliged to compensate  Customer for any damage.

7.11. In case of failure to comply with clause 4.11 of this agreement, Dreams Company has the right to cancel the resold gift certificate.

Article 8: Information at presentwow.com

8.1. Website content and gift certificates have been compiled with the utmost care. Dreams Company cannot rule out that the information is incorrect and / or incomplete and / or out of date. Dreams company is not responsible for the consequences of incorrect, incomplete, outdated information.

8.2. Dreams Company is not responsible for deviations (colors) due to screen quality.

8.3. Dreams Company will try to do its best to protect and securely store your personal data, but cannot be held responsible in the event of theft of your personal data by third parties

Article 9: Complaints

9.1. Dreams Company is not responsible for miss-behaviour of Partners.

9.2. In the event of a dispute between the Client and the Partner, Dreams company undertakes to do everything possible to resolve the dispute between the parties.

9.2. Client may file complaints about Partner's compliance to any competent dispute committee or competent court.

9.3. Any complaints about the method of offering and delivering Gift Certificates as such, Client may contact Dreams Company in accordance with the complaints procedure published on the Site. Dreams Company will do its best to respond as soon as possible, however sometimes it may take up to 14 days to respond.

9.4. Client can file a complaint referred to in article 9.3. through the European Dispute Resolution Platform.

Article 10: Intellectual property

10.1. All intellectual (proprietary) rights that may be exercised in relation to (content) of the presentwow.com website and / or printed materials belong to Dreams Company and / or its licensors / employees.

Article 11: Personal data

11.1. Dreams company processes personal data of Clients and Customers in accordance with the privacy statement published on the website.

11.2. In the event that a Client or a Customer provides Dreams Company with personal data of third parties, the Client and the Customer release Dreams Company from all claims of third parties arising from the processing of this personal data by Dreams Company or related organisations.

11.3. Dreams Company never distributes your personal data to third parties, and uses data only to improve the website and mobile applications, improve the quality of services and for the purpose of conducting advertising campaigns on specialised sites

Article 12: Final Provisions

12.1. The laws of the Netherlands apply to the Agreement.

12.2. Unless specified by these general conditions or peremptory norms, all disputes that may arise as a result of the Agreement will be referred to the competent Dutch court in Amsterdam.

12.3. If any provision of these General Terms and Conditions is held invalid, this will not affect the validity of all General Terms and Conditions. In this case, the parties will designate the new provision (s) as a replacement, which will give form to the intent of the original provision, as far as legally possible.

12.4. In these terms, "in writing" also includes e-mail, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

12.5. When communicating electronically with Dreams Company, the version of this message received or stored by Dreams Company is considered the authentic version, unless Customer can demonstrate that this version is not authentic

Contact Information

If you read our General Terms and Conditions and still have  questions, complaints or comments regarding these General Terms and Conditions, please do not hesitate to contact us in writing or by email.

Address:

Dreams Company

Oostelijk Halfrond, 103

1183 EN Amstelveen

Email: support@presentwow.com

KVK: 72107626

No information from the presentwow.com website may be copied, stored in an automatic data file, or published in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Dreams Company.